Terms & Conditions

1. Agreeing to these terms

By leaving a device with us, booking online, approving a repair or paying for a service or product, you agree to these Terms & Conditions. If you don't agree, please don't leave your device with us. These terms sit alongside our Privacy Policy.

2. Before you drop off your device

• Back up your data. Save your photos, contacts, messages and files to iCloud, Google, a computer or another backup before your visit.
• Remove SIM cards, memory cards, cases and accessories. We are not responsible for items left in or with the device.
• If we ask, turn off Find My / Activation Lock or Google account protection, or give us the passcode so we can test the repair. We may not be able to fully test or complete a repair without it.

3. Your data

Repairs, testing, software updates and resets can erase data, and hardware can fail without warning. Empire Wireless Mobile is not responsible for any loss, corruption or exposure of data — including photos, videos, contacts, messages, apps, account access or two-factor codes — however it happens during diagnosis, repair or testing. It is your responsibility to keep a backup.

We only access your device as far as needed to diagnose and test the repair. We do not browse, copy or keep your personal content. If you give us your passcode, it is used only for testing and is erased from our system when your repair is completed.

4. Risks during repair

Many devices come to us with damage you can't see — cracked circuit boards, bent frames, corrosion from liquid, swollen batteries or earlier repairs. Opening and repairing these devices carries risk. You understand and accept that:

• A device may stop working, fail to power on, or develop new faults during or after a repair because of existing or hidden damage. We are not responsible for this.
• Other features may be affected, including Face ID / Touch ID, True Tone, auto-brightness, cameras, speakers and microphones, especially on devices with prior damage or previous repairs.
• Water and dust resistance cannot be guaranteed once a device has been opened.
• Some manufacturers show "unknown part" or "non-genuine part" messages after a repair. This does not affect how the part works.
• Liquid-damaged devices are repaired on a best-effort basis. They can fail at any time, even after a successful repair, and are not covered by our warranty.

5. Quotes, approval and No Fix, No Fee

Prices on our website and quotes given in person are estimates based on the information available. If we find more damage or need to do more work than quoted, we'll contact you before going ahead — you can approve the new price or decline.

No Fix, No Fee: if we're unable to repair your device, you don't pay for the repair. This does not apply to a separate paid service you agree to in advance, such as data recovery.

6. Parts: genuine OEM or non-genuine

For many repairs you can choose genuine OEM parts — the same parts that came in your device originally — or quality non-genuine (aftermarket) parts at a lower price. We'll tell you which part your repair uses and the price of each option. Non-genuine parts can differ slightly from the original, for example in colour, brightness, touch feel or battery-health readings.

7. Our guarantee

• Genuine OEM parts — lifetime guarantee. For as long as you own the device, we guarantee the part we installed and our workmanship against defects.
• Non-genuine parts — 90-day warranty from the day you pick up your device, covering the part we installed and our workmanship.

If a covered problem appears, bring the device back with your ticket number and we'll repair or replace the part at no charge, or refund the repair price, at our choice. The guarantee applies to the customer who paid for the repair and cannot be transferred.

The guarantee and warranty do not cover:

• New physical damage — drops, cracks, pressure, bending — or liquid exposure after the repair
• Devices that were repaired for liquid damage, or data-recovery services
• Devices opened, repaired or modified by anyone else after our repair
• Parts we did not replace, software problems, and normal wear — including the gradual loss of battery capacity that all batteries experience with use
• Misuse, or use of faulty chargers or accessories

Repairing your device with us may void the manufacturer's warranty.

8. Console and device modifications

Modifications such as mod-chip installations are carried out only at your request and at your own risk. Modifying a console or device can void the manufacturer's warranty, may break the terms of service of the manufacturer or online platforms, and can lead to account or online bans. Future software updates may stop a modification from working. We are not responsible for any of these outcomes. You are responsible for making sure your use of a modified device is lawful.

9. Payment and deposits

Payment is due in full when you pick up your device, and we may keep the device until the balance is paid. Deposits may be required for special-order parts and may not be refundable once the part has been ordered for your device.

10. Unclaimed devices and storage fees

We'll contact you using the phone number or email you give us when your device is ready for pickup, or if you decline a repair or it can't be completed.

• Free storage for 30 days. We hold your device at no charge for 30 days after we first contact you.
• $30 per month after that. From day 31, a storage fee of $30 per month (or part of a month) applies. Storage fees and any repair balance must be paid before the device is released.
• After 6 months, the device is considered abandoned. If it has not been collected within 6 months after we first contact you, we may dispose of it, recycle it, or dismantle it for parts or sell it to recover the repair charges and storage fees owing, as permitted by Ontario law, including the Repair and Storage Liens Act.

We will make reasonable attempts to reach you before a device is disposed of. Please keep your contact details up to date with us.

11. Ownership and stolen devices

By leaving a device with us or selling one to us, you confirm that you own it or are authorized by the owner. We record device IMEI or serial numbers, may ask for identification, and may refuse service. We cooperate with police on devices reported lost or stolen.

12. Online bookings

Booking online reserves a time for your visit — it is a request, and we'll confirm by phone or email. Times can occasionally change, and walk-ins are always welcome. Prices shown on our website are estimates; the final price is confirmed when we see your device.

13. Purchases

Accessories and devices bought from us are covered by the warranty or return terms explained to you at the time of purchase and printed on your receipt. Please keep your receipt.

14. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim relating to a repair, service or product is limited to the amount you paid us for that repair, service or product. We are not liable for indirect or consequential losses, including lost data, lost income or business, loss of use, or the cost of a replacement or rental device. Nothing in these terms limits any rights you have under Ontario consumer protection law that cannot be excluded.

15. Changes and governing law

We may update these terms from time to time; the version on this page on the day you leave your device with us applies to that repair. These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.

16. Contact us

Empire Wireless Mobile · 876 Danforth Ave, Toronto, ON M4J 1L7
(647) 349-6686 · service@empirewireless.co